SprintPCS service rep fixes agreement date
Wed Mar 12 09:17:00 CDT 2008
Just got off the phone with a helpful, polite service rep who took the time to call me back after I left voice mail on the phone number provided by The Consumerist.
I explained that * our account was terminated early in late December 2007 or early January 2008 without initiation or provocation from either me or my wife. * phone stopped working on 3 Jan 2008 * called service on 4 January 2008, asked WTH? they said they fixed it. * I asked, and that rep assured me that this was not triggering a new agreement. * we logged in through Sprint/Nextel's website last night 11 March 2008 and noticed that * New agreement expiration of January 2010. We did NOT consent to that, and were assured by that rep that this would not happen * no data plan for my phone
The rep * said she put the agreement date back to March 2008 * wife phone is not on an agreement * the data plan is there, not sure what the issue was
This is, by far, the best experience with Sprint I've had in two years. It appears that the VP in charge of stopping the sinking is gaining traction in his efforts.